@angelsattic you are not telling us why you need a “factory reset”. It sounds like you need to reinstall your OS. If you can still access your system try to search for a file named “WINNT32.EXE” and double click on that. It should reinstall your OS. If you can’t, you may have to invest in an external CD drive and reinstall your Windows OS that way. Of course you will have to have a restore disk or an complete operating system disk.