To be honest if you don’t want to take a chance on breaking your controller buy a new one and don’t apply force on the jack. Right now I have the same problem just recently bought the Corsair hs50 and now probably gonna return them because there basically useless so yeah! I tried cleaning the jack and that made it worse of course because that’s how my luck is! If there’s any other solutions than the generic troubleshooting or breaking apart the controller one it would be greatly appreciated thank you!