The error message is: "The battery is not detected. Try reinstalling or recharging the battery to solve the problem."
I am currently charging the laptop but battery 1 is at 0% and battery 2 has been on 35% for hours besides being plugged in the charger. What should I do?
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Rep: 227
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Hi! Based on the info you gave, your battery is either unplugged or broken and needs to replaced. Have you opened it up to fix anything recently?
I would just check your connection and make sure it is unplugged in before buying a new part.
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You can bring your laptop and batteries to after-sale service to test if the battery is broken. If they are broken, you need to replace the batteries.
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