Heyday Wireless Speaker 8125 Troubleshooting

The device will not charge when connected to a charging port.

The accumulation of dust and grime within the charging port of devices such as this is a common issue that can affect the devices charging capabilities. Use a small pick tool or air to clean out the port. In addition, use a dust blower to get small particles of dust out of the port

A faulty power adapter is a common symptom of a device not charging. The Heyday Wireless Speaker 8125 is fitted with a common micro USB charging cable and if this cable is ruined in any way, the device will likely not charge. To fix this issue, a replacement micro USB cable may be required.

Broken components inhibit the device from charging. You will need to open up the speaker and replace the charging port. Refer to the charging port replacement guide.

Even when charged, the device rapidly loses battery power.

If the speaker is plugged in and the lights are indicating charging but the speaker won’t remain on without the power adapter, regardless of charging time, the battery is faulty. You will need to open up the speaker, remove the old battery and connect a new battery. Refer to the battery replacement guide.

It is possible that the device's battery life has shortened over time with use. This particular wireless speaker will last 8 hours when in use, but if your device lasts less than 6 hours, the battery life may be shortened. If this is the case, the battery will have to be replaced. Please refer to the battery replacement guide.

The buttons won't respond or appear to be stuck and/or unusable.

The speaker may need to have a factory reset in order for the buttons to become responsive again. In order to factory reset the device, make sure the device is turned off. You will need to hold down the power button for 10 seconds. This should help reset the settings.

Buttons may be stuck in place due to debris clogged within the button housing. In order to clean under the buttons, you will need to open up the device, locate the buttons and proceed to clean under them. If the problem persists, you may need to proceed to replace the buttons on your device. Refer to the button replacement guide.

It is also possible that the buttons have been rendered unusable due to them being damaged. Whether the buttons have become worn from use or they have been damaged in some other way, the buttons will likely need to be replaced. Please refer to the button replacement guide.

When in use, the device's audio sounds muffled or distorted.

Common indicators of a punctured or blown-out speaker are an unpleasant buzzing sound or scratching sound. If these symptoms occur, the speaker cone will have to be replaced. To replace the speaker refer to the speaker cone replacement guide.

Loose connections and bent wires can inhibit the speaker’s performance. You will have to open up the device and properly connect wires, or replace the severely bent wires. Refer to the speaker replacement guide to check for crimped or damaged wires or to see if any connectors are detached.

When attempting to connect the device via Bluetooth, the device cannot be found.

The speaker may not be charged. The speaker has an internal battery that can be charged using the included cable. If the battery is dead the device may not connect to Bluetooth.

The device may be out of range. If the device is out of range, it won't connect to Bluetooth. Normally Bluetooth becomes out of range beyond 10 feet. Make sure you are close enough to the device that Bluetooth is in range.

If the device is still paired to another device you will need to unpair from one device to pair it with another. A rapid flashing white light on the speaker will indicate that it is in pairing mode, in this moment you will need to use Bluetooth settings on your smart device to pair with HEYDAY SPEAKER 06. Once the flashing white light turns solid white it an indicated that both devices are Bluetooth connected.