Marshall Woburn Troubleshooting

Your speaker will not connect to a Bluetooth input.

Your device has to be paired with the Woburn before it can connect to Bluetooth. Follow these steps to connect your Woburn wirelessly to your Bluetooth device:

1. Turn the Woburn Active Stereo loudspeaker on.

2. Select Bluetooth as the source by pushing the Source/Wake button until the Bluetooth LED is lit.

3. Activate the Bluetooth functionality on your device (Smartphone, Tablet, Computer).

4. Press the Pair Button. The LED light on the Woburn will start to flash rapidly in red.

5. On your device, select the Woburn Speaker from your list. The LED light on the speaker will turn to a steady red.

6. You are now ready to play your music via the Woburn Speaker.

Make sure that Bluetooth is enabled in your device settings and that airplane mode is turned off.

Ensure that your device is in pairing range of the Woburn and that there are no large walls or objects obstructing it.

Your Woburn may have a failing Bluetooth module. Follow the Bluetooth controller replacement guide for more information.

When the music playing hits peaks in volume, the speaker makes a crackling sound and/or clips. This commonly occurs when the amplifier of the speaker receives too much power in low or high pitches. The amplifier will clip the signal sent to the speaker.

Lower the volume of the source.

Lower the volume and/or bass volume on the Woburn.

The amplifier may be faulty and may not be able to receive power as intended. The amplifier may need to be replaced.

When the speaker is connected to multiple different devices, the input button on the top panel isn’t swapping between them.

If you are using a physical connection, make sure that all of the cables running into the back are connected securely. If the connection is loose then the speaker may not recognize it as an input and won’t switch to it.

If the cord is securely plugged in and you’re still unable to change input types, try isolating the audio jack. Disconnect all other devices and see if the speaker starts using the device you want to listen to. If it doesn’t you may have a damaged audio jack. To replace the jack you can follow our back input board replacement guide.

Disconnect all devices from the back panel of your speaker and double-check that you’re still connected to the speaker via Bluetooth. If you can’t connect to the speaker or if music still won’t play even with a connection then you might have an issue with your Bluetooth module. To replace the Bluetooth receiver you can follow our Bluetooth receiver replacement guide.

If connecting devices individually works, but the speaker still isn’t able to change between inputs while multiple devices are connected then the problem may be with the input button. To replace the broken input button follow our top panel replacement guide.

When the speaker is connected to an audio device, it produces a static noise while turned on

Static noise can be caused when a speaker and audio device that are on different networks are connected with a cable. Try plugging your audio device and speaker into the same wall outlet and seeing if the static goes away.

A poorly produced or damaged audio cable can also cause static noise. Switch out your audio cable for a different cable that you know works. You can also test the current audio cable with a different speaker to see if it works properly.

A damaged audio jack could also lead to static noise. First, make sure that your cable is fully inserted into the jack. Next, try turning the plug in the socket. If there's any unusual movement or distortion in the audio then your audio jack may be damaged. To replace the jack you can follow our back input board replacement guide.

Static noise can also be caused by damaged speakers. Try connecting your speaker to a device via Bluetooth. If the static noise is still there, it's likely that there is a problem with your speakers. To replace the damaged speakers follow our tweeter replacement guide or our subwoofer replacement guide.

Does not turn on despite being plugged into a wall socket

Make sure power is going to the wall socket by plugging in another device that you know works and checking if it receives power. Conversely, plug the Woburn into another working socket to see if it works.

Make sure everything is in the off position before plugging into an outlet you know works, then turn it on. Check the parts where the cord plugs into the speaker itself for damage.

Check the power cord for damage. If the wire is frayed it could cause a loss of power. If plugs are dirty and full of dust or other debris it could cause a loss of power. It could also cause a fire if enough lint/dust is in the plug.

Double-check that it does not work even if used with a different cord and wall outlet. If the speaker is still not powered on, there is likely a problem with its ability to receive power from its cord. The power post is most likely damaged in this case. To replace the motherboard, which houses the power port, you can follow our back input board replacement guide.