While using my laptop, a crash occurred from out of nowhere. It took me to a screen that was blue with white text, the...

There could be a number of things occurring in this case. Dust or debris may be blocking the heat vent, obstructing the fan from properly working, or the fan may be malfunctioning altogether. All of these issues can compound and cause damage to the rest of the PC. You can diagnose which of these problems are the source of overheating via our troubleshooting page.

Typically this has to do with the battery in some capacity. Either the battery itself is having issues, or the power adapter connected to it may also be a problem. This can usually be quickly fixed by checking the connections that run from the outlet to the adapter, and from the adapter to the charging port on the PC. The battery itself may be damaged or loose. You can find some of our common troubleshooting methods here.