Acer Spin 5 SP513-51-57TP Troubleshooting

The laptop will not respond when or show any sign of powering on.

Ensure the AC power adapter is plugged into your computer and a functioning power outlet. The power on light should be on if both the outlet and adapter are in working condition. If it is plugged in properly and the light is not on, you have a defective adapter. Consider purchasing a replacement.

If you are having problems with your battery holding a charge first, make sure you are using the AC adapter that came with your laptop and it is plugged into a functioning wall outlet. If the computer does not hold any charge after any amount of time while plugged in, attempt a battery reset.

1st attempt) Press and hold power button for 15 seconds to reset battery. If that does not work attempt

2nd Attempt) If your system has a battery pinhole reset on the bottom, insert a small paperclip in the battery reset pinhole and hold the button down for 5 seconds.

3rd Attempt) If your battery is removable, remove it for the system for 10 seconds, then reinstall the battery. If problems still persist, you will have to replace your battery

To replace the battery, use this guide.

The laptop is slow to boot up or applications are slow to load.

Applications running in the background while they are not in use is a very common reason for a computer to slow down, especially when there are multiple. To find if this is the case, press Ctrl, Alt, and Delete, and go to Task Manager. This will show the applications and background processes that are running and a break down of the percentage your device is using of its CPU, Memory, and Disk. If there are many of these applications right click on them and end the task. This will lower the percentages and your device will run faster.

An overcrowded hard drive will commonly slow down a computers performance. This can be resolved by opening the computers Control Panel by using the Search Bar. Go to Uninstall a Program, and look for programs that you no longer use, right click on the program and choose Uninstall.

Viruses can be installed onto a computer especially when downloading applications or software off the internet. Microsoft computers comes with its own virus detection software. To do a scan of your device type Windows Security into the Search Bar, and click on Virus & threat protection. From there you can choose between a Quick scan or a Full scan. This scan will provide information on what was found and if the virus was removed.

While on your laptop, you notice that it’s warmer than usual and at times will randomly shut itself off without warning.

The excessive collection of dust, lint and other materials in the vents or fan can cause the computer to overheat. This issue can be resolved in several different ways. First way is to simply blow on the vents and fan to loosen or get rid off dust and materials. Second way is to use a compressed air duster to blow the dust and materials off of the vents and fan. Third way is to use a small vacuum to lightly suction dust and materials from the vents and fan. If your computer is still overheating you may need to replace the fans, use this guide.

Most laptops generally operate their most optimal in temperatures between 50 - 95 degrees Fahrenheit (10 - 35 degrees Celsius). Exposing the computer to environments greater than this will cause it to work harder in cooling it down and thus, requiring more power which may result in a shorter battery life. The internal fan will become louder itself as it tries to keep up in cooling the computer down. Taking the computer into a cooler environment or placing it on top of a power efficient laptop cooling pad will help resolve this issue.

By not having your computer exposed openly to properly ventilate, this will cause the internal temperature to rise. Allowing as much air as possible to get into the vents and fan, this will allow proportionate cooling to all the components in the computer. Move any materials away from the vents if possible, or move computer to a different area.

Faulty internal components may induce warmer than normal temperatures. It may be a good idea to replace these faulty parts. Due to a manufacturing issue or over a components lifespan, the hard drive, battery and the RAM may need to be replaced as soon as possible.

Your laptop’s keyboard doesn’t work when you try to type.

If your keyboard stops working, it is possibly caused by the keyboard drivers. Go to “Device Manager,” then scroll down and click “Keyboards”. If there’s an exclamation mark by the default laptop keyboard, then Windows has detected a problem. Right-click the keyboard, click “Uninstall device”, then reboot your PC. The keyboard should reinstall instantly.

Occasionally, a laptop's battery—which resides under the keyboard—can cause problems. If your laptop has a removable battery, try shutting down the laptop, removing the battery, then plugging in the power cable. Try to boot the laptop without the battery installed, using only AC power. If the keyboard only works when the battery is removed, you may need your battery replaced. (Just be sure to get an official battery from the laptop's manufacturer—we do not recommend third-party laptop batteries for safety reasons).

Sometimes the keyboard loses connection with the laptop's motherboard, and you have a keyboard that either works intermittently or not at all. If you're an IT pro, removing the outer case and reconnecting the ribbon cable on the bottom of the keyboard should be easy. If not, check Acer Spin 5 manufacturer's site for instructions on disassembling your laptop, so you can reconnect that ribbon cable. If you aren't comfortable disassembling your laptop, bring it to a service depot so a professional can take a look at it.

Your laptop doesn’t detect or connect WiFi.

Corrupt drivers or issues with the wireless drivers are one of the reasons that you may not be able to see any Wi-Fi networks or are having problems detecting your wireless card. Reinstalling the network drivers to the latest network drivers can help to resolve this issue.

This laptop has a Qualcomm Atheros QCA9377 Wireless Network Adapter. Searching online for this make and model brings up plenty of results for its specifications which shows that it works only on 2.4GHz. If your adapter supports 802.11a, it will definitely support 5GHz. The same goes for 802.11ac. To connect 5GHz networks, you can either replace it with another card with dual band support, for example Intel AC7260 or Intel 7260, or buy a USB formed network adapter that supports 5GHz and insert it into your laptop.