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Roomba does Not Return to Base
When battery is about to die, Roomba fails to return to Home Base.
Roomba was Picked Up and Moved While Cleaning
If Roomba is picked up and moved during a cleaning job, it will not be able to find the Home Base when the “DOCK” button is pressed, unless it is placed facing the Home Base within 6 ft (1.8 m) of the Home Base. To resolve this, unplug the line cord from the Home Base and then plug it back in to ensure that it is fully inserted with a tight fit. Verify that the power indicator on the Home Base starts blinking approximately once every 4 seconds or illuminates solid for approximately 4 seconds and then goes out. This is normal behavior, designed to conserve energy. Ensure there are no Dual Mode Virtual Wall® Barriers or other Home Bases located within 8 ft (2.5 m) of the Home Base. These could cause infrared beam interference. Position the Home Base on a hard, level surface against a wall. Ensure Roomba has a clear path to the Home Base, and that the Home Base is at least 4 ft (1.2 m) from any stairs and that Roomba has a clear path to reach it.
Faulty Battery
The battery may need to be replaced. Follow this guide to replace the battery.
Roomba Fails to Charge
Roomba does not turn on or show any indication of charging.
Faulty Battery
If the charging base is not the problem, the battery may need to be replaced. Follow this guide to replace the battery.
Battery May Be Overheated
Allow Roomba to cool down for at least one hour. Charge Roomba again in a cooler environment.
Charger or Home Base May Be Damaged
Examine the charger or Home Base line cord and look for any damage. If using a charger, plug the charger into an outlet and verify that the power indicator on the charger illuminates solid green. Replace a needed.
Handle is Broken
The handle is noticeably cracked or broken.
Damaged Handle
A handle replacement will be needed. Remove the faceplate and the lower section below the keypad. Using an adequate amount of force, pop the broken handle off and insert the replacement handle. No screws will be needed. The replacement should snap on and off relatively easily.
Roomba is Not Covering Entire Home
Roomba misses sections of your home after completing its cleaning job.
Dirty Window
Wipe the clear window on the robot's top surface using a microfiber or soft cotton cloth that has been lightly dampened with water or a screen cleaning solution.
Edge Clean is Deactivated
If Edge Clean is deactivated, Roomba may not cover your entire floor. To change the setting, open the iRobot HOME App and select Cleaning Preferences ➔ Edge Clean and then toggle Edge Clean on or off.
Dirty Sensors
To clean the floor tracking sensor, turn Roomba over and use a clean, dry microfiber or soft cotton cloth to wipe any debris that has accumulated in the round sensor opening on the right side of the robot's bottom surface. Do not spray cleaning solution directly into the sensor opening.
Inadequate Lighting
Dark or dimly lit rooms can cause problems with the Roombas navigation and coverage. Make sure all rooms covered by the Roomba have adequate lighting.
Cannot Connect to Wi-Fi
When using the iRobot HOME App, you cannot connect Roomba to your home network.
Roomba is not in the Range of the Wi-Fi Network
Ensure Roomba is located within a 10 ft (3 m) radius of the mobile device, and in range of the desired Wi-Fi network.
Mobile Device has a Weak Wi-Fi Signal
If the device does not have a strong Wi-Fi signal, check for sources of interference, such as Bluetooth devices, cordless phones, baby monitors and microwaves. Radio waves used for Wi-Fi also have difficulty penetrating building materials such as steel and concrete. The Home Base® can be placed closer to the router if there is poor Wi-Fi signal strength at the current Home Base location.
Équipe
USF Tampa, Team 16-3, Blackwell Spring 2017 Membre de l'équipe USF Tampa, Team 16-3, Blackwell Spring 2017
USFT-BLACKWELL-S17S16G3
4 membres
7 tutoriels rédigés
32 commentaires
Is it possible to have two different I-PHONES programed to start the Roomba 960 remotely?
hoppy5 - Réponse
Roomba 960 side spinning brushes are not working . Help
Ann Allen - Réponse
Roomba 960 side spinning brushes wont spin help
Ann Allen - Réponse
The basket full remains on when the basket is empty. Roomba dosen't work with this light illuminated.
Doug Edson - Réponse
the basket full stops the cleaning even tho its not full
Marilyn Mogensen -
My brand new Roomba 960 did a horrible job on my carpet. Just rolled the pet hair up but didn’t pick it up. I was not very dirty to start with. Any ideas how to change that? I ran it twice.
countrykids03 - Réponse
Frustrating when Roomba 960 gets stuck and runs out of battery power. If you don’t get it to the charger within 40 minutes it will delete the original cleaning cycle and you have to start the entire cleaning job over. This should be an easy software fix - provide the user the option on the app to return to the previous cleaning cycle, regardless of the amount of time that has passed.
scott.hartmann - Réponse
The HomeBase is no longer charging. Lights are not blinking. I have plugged and un-plugged it for several times, without success. Please advice. Thanks!
Paul Hetes - Réponse
my roomba 960 has error 15, after reboot and factory reset error still persists.
eaman Augend - Réponse
My Roomba is also stating “error 15”. What does this mean? How can I get it to work?
JANICE VORMBROCK -
My 960 won’t turn off after a spot clean
Kat - Réponse
My roomba 960 won't return to finish the job once it has to stop and charge midway. It just shows job canceled. What is happening?
tcbhughes - Réponse
My 960 is about 3 weeks old and has been used about 3 times. It did great the first two times it was used. Then it started leaving trails of dust/pet hair in various places. Now it travels 2 feet from the home base, stops, and says “error 60. Place on a flat surface and restart.” It is on a flat, hardwood floor. Anyone know what the problem might be?
Barbara Ann Hawkins - Réponse
Roomba 960 side brush not spinning. Any suggestions?
jbugg
Julie - Réponse
Our 960 is on base with all lights on. It make musical sound about every hour but will not work any suggestion on how to get it to work
Barry Dickerson - Réponse
My rhoomba leaves home base, goes about 2 feet , then returns to dock telling me it’s going home. Help?? I read comments about them not returning to dock, mine won’t leave!!!
cajeea - Réponse
my roomba i7 never cleans the area right around the home base. so there is always debris in that place. its about half a metre square that always looks a mess. any ideas?
julia Denny - Réponse
Brand new 960. Not even a week old will not charge. Suggestions? Pretty ticked off. 500 bucks wasted.
cindy.norris - Réponse
Roomba has the basket full light illuminated but the basket is empty. Is there a bad sensor. Please advise?
allouwag - Réponse
my 960 roomba keeps going around, and around will not go front or backwares. Never have I had a problem with this.
nancyhowes1234 - Réponse
How do I erase current memory and start fresh?
Kimberly Korgie - Réponse
Roomba 960 returns to home base after 5 minutes and sends message “job completed “. How do I correct this problem? Happened twice in a row this morning.
T.C. Fincher - Réponse
my 960 ran thru dog poop ! and without thinking put it in the sink and washed all the poo off of the unit,it was beeping at the time it was beening washed.now it does not work.lights are flashing on top but that is all.is the battery shorted-motherboard burned up.what is the process to repair or where do I ship it for repair?
eddie mcdow - Réponse
Side brushes not moving
Sheryl Loth - Réponse
The plastic red detachable frame that surrounds the rollers has broken, where can I order the replacement part for the 960
se607apt - Réponse
Keeps saying to remove debris, but nothing is there. Won’t suck up anything. Only 9 months old
donnaloveswickless - Réponse
Breaking a red light
btimmons622 - Réponse
says to replace dust collection box, it just does not run, starts out and stops
philandterry - Réponse
I have 960 model that keeps saying clean bin, but I have cleaned bin and sensors and still says error 14. Is this worth fixing, no vacuum place locally will even mess with it. Anyone? HELP!
Jeff - Réponse
I replaced the bin and it works just as good as new, cheapest place I found was at irobot site for $59.95, Amazon wanted over $80. Good luck!
philandterry - Réponse
My room roomba 960 keeps giving the code 16
Tommyreba Yates - Réponse
My 960 will not run I can push the buttons and the white light circular light comes only. I believe in the past the blue light has come on and it ran but not now. Its only about 4 months old. I have cleaned out the basket check the rollers not sure what else I could do. I have used it in the past a few times. And I've never hooked it up to W Fi the In need of your help. Or I just return it Thanks
Rudolph Castro - Réponse