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The Sony Cyber-shot DSC-HX400V is a hyperzoom bridge digital camera that features a 20.4-megapixel Exmor CMOS sensor and 100-times digital zoom.

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E62:10 title on the screen

What causes the problem with this title on the screen? Is ti the stabilizer? If i tare it apart to the lense it wont go back easy i think;) maybee something elese causes the error mark?

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The well-known - and dreaded - flashing error message E:62:10 (:-( Hoping Sony has the decency and good sense to fix this in the overdue next generation replacement, whenever that is released (people have speculated about HX500V for some time now).


Unfortunately SONY keeps on claiming that they are not aware of any problem with these models...however if you read you will see indeed that I found hundredths and thousands of users having the same symptoms, and a lot of messages have been posted on SONY's forums at least since 2014. Despite the temporary workaround available below, we definitely cannot advise to buy those camera's till the problem is fixed by the supplier SONY.


Due to Dot tk scam the website with the explanation about the E:62:10 error has now been moved to


I just had this problem today. 13 sept 2020... Almost all photos I made today have failed. It just wouldn't focus. It flashed constantly error code E62:10 It's my second sony cybercam. I upgraded it from a 300 to a 400. But both cameras had problems with either the stabiliser or like now E62:1-! Never again will I buy this camera again. It worked great for some time, but I only have it for about 3 years,... Nuts!


You can try the workaround documented on It has to be repeated again each time you power up the camera, but if it works the stabilizer will work again (till the flex connector completely breaks). As it happens not only with HX300 and HX400 but also with the new HX350 model, there are few chances that Sony will ever correct it.


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Hi,  You can find error messages at Errors E:62 are linked to stabilisator errors. I have had the same and this is a very well known problem for thousands of users with a lot of Sony camera's. Read to learn more. A temporary solution could be available at I would advice taking contact with the support service of Sony and keeping us posted.

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I have the same problem in HX400.

Some service in my country(Poland) claim that this is damaged ribbon tape wire in stabilisation mechanism This tape should be exchanged. cost 350 PLN =~ 100$.

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Hi, Thank you for your comment. Indeed, some video's on the Internet show a damaged ribbon tape wire, but I also read that most service centers simply change the complete lens block then, which makes the price around 300€ - more or less the price of a new device. I also don't understand why the workaround procedure makes the stabilizer work again...?? ... and anyway as seen the number of strictly similar cases (and the proportion thereof) this is definitely not a normal situation.


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