Diagnostic du Shark Navigator Lift-Away Pro

I have a shark navigator professional having problems with the suction tube staying attached when in use,need advise.

Where is the off on switch

HI, I have a clog in the main part. Have taken the hose off, and cleaned out as much as possible, also cleaned from the brush side. But cannot reach it all. Tried a hangar.. it is less than 2 years old

Please respond my shark sacked up a small ball when vacuuming under the seats of the car. It's stuck in their and I cannot get it out help

I have a shark rotator professional. There is suction, but the brush roll won't rotate. I have taken it apart, cleaned any hair etc. from brush made sure it was fully connected and nothing. Can anyone help with this issue?

My Shark navigator swivel plus is popping and then sparked. Any suggestions ??

My 95 year old father has had a Shark Professional rotator for one month and it has totally lost suction the cup is not full the filters have been replaced there is no suction from the nose of the shark but the hose has full suction. He is really frustrated because this vacuum cleaner is not that old and if he had known what he knows now about this vacuum he would never have paid $500 for it he would go on with a Dyson !&&* of a lot better than a shark

My roller stopped working and I assumed the belt broke. Well, I took it apart and the belt was fine, so I turned it on and it magically worked!!! So I put it all back together and started it again and IT DIDN'T WORK!!! Please, if anyone has any helpful suggestions, I'd be eternally grateful!!!!!

I was vacuuming and it stopped working I than unplugged it and plugged it back in in the standing position it won't turn on than you lower it to vacuum and it turns on but it doesn't have the power it had before can any one help

The roller section stopped working, I understand this is a common problem with this vacuum. I went and bought a new, expensive roller section, plugged it in. The roller worked for a half second and now I can't get it to again. This is a "NEW" roller section doing exactly the same thing as the old one. Any ideas?

The wand button will not disengage wand from unit

I got my shark rotator after a neighbor left almost aether stuff behind. It's a dream come true. I had a problem and this answered the ? And the problemis fixed. A cat toy jammed in the place where the hose fixed in. I just read your blog and I can't believe someone would throw this wonderful vacuum cleaner away. Thanks barb Rockford Il

The vacuum isn't turning on at all, except the brush roller. Any ideas?

what a piece of $@$* this vacuum really is. Less than 2 years old and motor quit.

I just got my shark professional and the bottom part won't spin at all! It's really frustrating this is the second shark to do this to me and it makes a loud sucktion noise and it's all connected and clean!

i am bummed & have a really dirty house.... can mfgrs help or clue us in on the fixitttt? pleeeze

My vacuum front lights come on but that's it. Nothing else is working. Any clues on this one? Is there an internal circuit breaker or reset button somewhere on the vacuum?

my shark navigator lift away twisted while I was vacuuming and is now stuck in that position. How can be get it to release to it's original position. We have had it about 5 years... still works amazingly well, I'd hate to have to replace it.

Shark Rotator NV 450. It picks up all the dust and dirt fine but it doesn't go into dust cup, it's all on the foam filter??? What to do??? Please help!!! Who to call?

My rollers just stopped completely. I went through all the hoses to see if there was a blockage. There is none. How do I take off the casing to the rollers. Took out the screws and the part doesn't want to come apart easily. I'm afraid I'll crack the plastic. Any tips?

My shark is blowing instead of sucking?

My Lights do not come on?

Is there a separate button for this or has my new Hoover got a fault?

i have same problems The vacuum is starting, but the floor roller brush is not solution don t know

Only one of my canisters are filling up its t he carpet side even on the bare floor setting

I have a shark navigator professional. The brush won't spin when on carpet. But will spin any other time. What is making it stop, get stuck only when using on the carpet. I've tried cleaning roller, checking the belt. Cleaning all filters. Nothing seems to correct it.

When I turn my Shark Navigator on, the brush will spin for about 20 seconds, then it stops and the power light starts blinking. The vacuum is still on, but the brush just stops. I've cleaned the !&&* out of it, making sure nothing was obstructing the brush. Any suggestions? It's only about a year and a half old.

If the green light comes on for one second with the the brush motor but turns red and the brush motor stops. Then make sure the red side of the motor is up. That fixed mine.

Brush motor starts then stops. shark

Shark vacuums are pieces of junk. When you call there, they don't even want to help you. I will never buy a SHARK again!!

I have a Shark Rotator NV752 and the lights are coming on and the rotator is working fine but it doesn't make any sound and it doesn't suck anything up. I just used the vacuum about an hour ago and it worked just fine but now its not working!!!

I would really appreciate if I could get a answer really soon.......

I have a Shark rotator NV680 and the carpet cleaner won't turn on. The vacuum works but when I push the lever for carpet it does not kick on. Anyone know why??

Resolved issue: Roller brush worked when vacuum bent back but no suction

I have a shark navigator NV356 and it kept shutting off after a few minutes. The roller brush kept spinning, but the vacuum wouldn't suck anything up. I thought the vacuum was unclogged but it turns out the filter inside the canister had a layer of dirt particles covering it. I took wiped the dirt particles off with a paper towel an the vacuum worked perfectly.

We paid too much money for this pc of Crap. Checked everything and need another floor piece because the board is bad. 92 to replace. Its cheaper to buy another and the warranty doesn't cover it

The blockage is in the metal wand, tube, whatever you call it. Pls help

Why is there no reverse power on this vacuum?

My new sharkwas delivered

today

Cleaned my laminate flooring which only took me 20

Changed setting to vacuum my rug and didn't get to completely finish as I could smell like a rubber burning smell .

Switched straight off and thought smell was coming from the plug. But it's coming from my shark.

Now left it 60 minutes as advertising you to do.

Now it has no power. . Motor isn't working.

Help first used new shark and it motor isn't working

The lights come on but motor not working.

I was using the upholstery attachment and turned off the vacuum cleaner to empty the cup and my grandson turned the vacuum on without the cup and now it will not turn on. Has anyone ever had this happen? Did it just overheat the vacuum by any chance? So frustrated I've just had this over a year and have 2 dogs and 3 kids I need the vacuum to work! And I cannot afford to get another one... Other than that it's worked great!

While I was emptying the canister my grandson turned on the vacuum cleaner and now it will not turn back on. Has anyone ever had this happen and will it eventually restart?

I have a Shark Navigator with lift away canister, about 2 years old. The other day I detached the nozzle from the power head to vacuum under my baseboard heater, went to reattach to the base/power head and now the plugs do not line up to make a connection. I took it to my local vacuum repair shop to see if I was doing something silly and 3 of them so far have been unable to fix this problem. They are completely dumbfounded Please help me to get this resolved as I spent way too much money for this unit to be unusable.

Is there a reset button

on this vacuum is there a reset button

I’ve had the shark navigator deluxe for a few months now - one of the wheels won’t turn so it pushes really hard. HELP!!!!

I have had my shark duo clean for 1 month. No blockage filters are clean rollers are going around not picking up dirt. Dirt cup is empty. Don't know what else to do. Paid more for this vacuum than any other ever and it's junk

I have a shark navigator which is having problems with the powerhead roller brush. It is working fine when switched on and off the floor but as soon as I put it down on the floor and start vacuuming, it makes an awful sound and stops spinning and appears to be manually rolling. As soon as I stop, it stops. When I lift it up off the floor it is spinning fine. Any suggestions?

I have the Shark Navigator® Freestyle, so excited for a cordless vacuum! However, after light (very light) use on one floor, the rollers are spinning but there is zero suction. Going over the save space a dozen times and nothing gets picked up? Dust cup emptied, sponge filter cleaned, head assembly cleaned. what a colossal piece of JUNK?!!

I have a Shark® Rocket® Complete with DuoClean™ - HV381… the brush will not spin at all, I have cleaned everything… brush, filters, and hose…the orange part doesn’t seem to spin.. any clue what it could be?

My question is, is there a small black blet rubber piece that goes to the shark. And if it's the filters, where can u buy them.

I have a shark rocket that has just packed up working. Was absolutely fine yesterday after use. Now won't switch on. Checked all filters and hoses and fuse. Any answers to this?

My shark rocket has just packed up working. Was absolutely fine yesterday after use. Now not switch on. Checkedall filters and hoses and fuse. Any answers to this?

I WILL NEVER buy another shark vacuum cleaner. I paid close to $300.00 after 3 months it stopped working!! I got so many problems when I tried to get shark to fix it that I gave up. I had a warrantyfor a year but they made it difficult for me. I bought a $50.00 red devil and after a year it is still doing what it's supposed to do. As for the shark and the other pieces that came with it, it's in my closet taking up room. Time to get rid of it. All the talk of how great it is, is not true. Don't buy one. I never will.!!Thanks.

Just spoken to Shark customer services, very helpful. Mine wasn’t picking up dirt as it used to - turned out that the neck of the floor unit had a crack in it! They are replacing the whole vacuum for me, it is around 2 years old. Very pleased!

There are no blockages and the switch is in the correct position but when the power head is pressed down with the foot the rotator bar does not engage. What can I do?

I have a clog where I cannot reach. What do I do? Need to clean my house!!!

Have cleaned the filters. Have checked hoses and other parts but when you go to put on bare floor it does not pick up. Help

We have a brand new Shark Rotator NV681. The tires leave black streaks on linoleum. Anyone else have that problem and how did you deal with it? Thanks so much.

Bought my vacuum last week the handle keeps coming out whilst Im using it. I lock it in and it keeps coming unlocked, the machine falls to the floor.

My 5 year very reliable SHARP NV 502 suction has stopped working. All filters cleaned and all airways open. My wife used it as a shop vac to clean a wet carpet. I do not know if that effected the motor. Beater and light go on but no suction.

I have the lift away deluxe and just cleaned the filters. When I put the front filter back on and turn on the vacuum, the front filter goes flying! I hear it click in but it won't stay. Any suggestions?

Our Shark Navigator roll-away vacuum wouldn’t suck. There was a loud noise and sounds like air blowing out a hole on the side. It turned out there was an ad-card jammed in the main metal tube. There was also dirt clogs in the small connector hose to rotator brush and in the handle tube. After clearing all three blockages, Shark is working great again!

I’m short, And the metal part of the handle is to long. How do you shorten the metal part of the handle???? Is there a screw to do this or is this a standard piece and cannot be shortened?

I have a Shark powered lift away model # 40. My metal part of the handle is to long. I’m short and I need to shorten handle. Is there a screw on the handle somewhere to shorten it?

My shark navigator model number nv357 26 was not getting power. Nothing was happening. Removed motor and blew out motor with compressed air. Re-assebled. Works again. I have owned this vac for 7 years. Works great, would not trade for any other brand.

I have a SHark duo clean - 6 months old. When I switch on the motor revs up then floor surface indicators start flashing and hoover switches off I have cleaned filters. there’s no blocked hoses and brush head is clean and free This is a cordless vacuum and I charge batteries after use when down to flashing one bar. Am at wits end

I was vacuuming for a friend that had a lot of dirt and dog hair and the vacuum got very hot and quit working. The lights on the front still turn on but nothing else happens. Will try some of these suggestions but am very disappointed after I heard so many good things about this model.

Shark Ion. BODY IS TOTALLY BLOCKED.

I tried a broom. No luck.

WHAT WILL WORK?

I purchased the shark duo clean slim around Easter it worked as good as my eureka that is 8 yrs old and duct taped here and there well used but didn’t take much time for it to kinda suck the suction is good at first when cup is empty but it barely fills up and doesn’t seem to be as strong if I go get the ol workhorse out it will pick up what the shark couldn’t WHY??!!

Shark power lift away DLX it will vacuum in carpet setting but will not turn on in bare floor setting

Any Ideas to fix the problem?

The brush motor srarts and then stops after about 10 seconds. How do I fix this

Shark Rotary Professional True Pet

Rotater brush starts then stops after a few seconds. How do I fix

If suction is lost only when using the floor attachment, this might help. After I cleaned all the clogs in the usual places and installed three new filters, the brush unit was still spinning but not picking up. Since the handheld unit was working just fine, I reasoned there must be some piece used exclusively by, but separate from, the floor attachment. I traced the vacuum path and saw the upright piece labelled “Extension Wand.” The red latch at the bottom releases this part. You should be able to see straight through this tube; I could see no light. I dug out the huge blockage, which included a lens cleaning microfiber cloth, and now I have my wonderful Shark back in working order. I haven’t seen any reference to cleaning blockages from this piece. I figure because it has no bends or crevices, it isn’t prone to clogging unless you vacuum up cloths! I hope this helps someone.

I have a Shark navigator, 3 months old, brushroller won’t turn on. Shark said it wasn’t covered under warranty. So I bought a new one. 75.00. The new one won’t work. Now what do I do?

I've got a shark lift away the roller still goes round on hard floor setting it shouldn't do that

I have a Shark Navigator Lift Away Deluxe, a few years old. Recently it has lost some suction and the roller kicks dirt backwards. There does not seem to be any blockage.

My shark suck well and works well but after a couple seconds it smells as if the belt is burnt yet it is not and then it doesn’t suck good any ideas why?

There is a vent on the left side of my Shark Navigator, it just started pulling suction thru that. Its where the 2 filter pads rest. Why is doing this and how do I fix it?

My shark is supposed to be for pets but it blocks up in hose every time you use it never goes up to the empty tray don't buy spend more time unlocking hose than hoovering

My power nozzle base has no suction. The tube was clogged but after unclogging u get suction on tubes but NOT rotating base.??

I have cleaned the roller but the roller still won’t turn

I have cleaned the roller but the green light and roller won’t turn or come on

My shark navigator is only 12 months old, but despite sold as suitable for pet hair, my hose keeps blocking up and I have to completely take it apart and remove the blockage. Any ideas please

I just check everything I could to see what’s causing the roller not to work and still can’t find the solution for it. The power button for the roller turns on (green) but the green light indicator on the head part of the vacuum doesn’t turn on & roller won’t spin. I also checked if any of the wires are loose or cut but it’s all fine. everything works except for the roller. Thanks in advance for your reply.

My shark Navigator lift-away professional has the brushroller indicator light is flashing green and the brush is pulsing when I have it standing or doing bare floor. I have cleaned everything and there is no clogs. what is wrong?

I got a Navigator about 4 years ago, it has been really great, never lost suction except when it was time to empty the holster for dust. Well, lately the suction stopped completely and I was just about to shell out another 145-200 bucks and get another one. I washed the filters, still no change. But thought it was strange that there would be plenty of suction in the hose but not through the rollers. So it luckily it dawn on me after reading all this above that there was this tunnel behind the rollers on the side connection to the hose. It was FULL of compressed debris and dust, had to work to clean that out. But it worked, a miracle my Sharp Navigator is back in full force!

My brush light is on i cleaned out my roller nothing is wraped around the roller and the light is still on it is spining in all what could be wrong

My brush light is on nothing is clogged nor is there anything on my roller and it still spins bit the brush light wont go off anyone know

My vacuum has air being sucked out of the house, all filters and cups have been cleaned and emptied. But it won’t suck out of the hose or the bottom. When the hose is disconnected, the bottom brush part works but when you connect the hose back it spit out and doesn’t pick up dirt. Help!!!

I have the same Shark. About a year old. Wont suction debris into the chamber. Gets clogged at the opening in the head of the vacuum every single time I use it. I've cleaned the hose, every filter and the roller. This vacuum is a piece of crap. Never again.

My shark doesn't seem to have power to the main part of the vacuum the roller is spinning and the light comes on but there is no suction.

hey everyone. i was having issues with my vaccume and WITHOUT a receipt bath and body works allowed me to exchange for a brand new shark navigator. :)

lift away button  staying in wont pop back up..

How long does the battery last on a SV1106 N seems model. batteryXbt1106n?

I have the shark Apex door vacuum the soft roller is not rolling

My child got a brand new Shark Navigator Professional as a housewarming gift it has absolutely zero suction it will not suck up anything biggest waste of money I've ever seen

When using my shark rocket vacuum it works perfectly well on the first setting but once I switch to the 2 nd setting the brush light turns from gree to red and stops spinning instantly

I haven’t had this lift away vacuum a year and it already is broken. Do not recommend. My 50.00 Bissell lasted for a couple years.

When I turn my shark on, the roller is powered up for a quick second and then the roller stops turning but the suction is there. There’s no clogged hose and no hair or debris on the roller at all. I’ve tried it with and without the filters but same response. Any ideas?

I have tried everything and my rollers are still not working

Bought it a week ago. Started fine. Now no lights and roller won’t turn. Checked it over and can not see problem

Roller brush starts then stops. What should I do to fix it?

all the hoses are clear, the filter is cleaned & my shark still won’t pick up, why? also the motor gets super hot, fast.

I have a problem with too much dust gathering on top filter and all around sponge filter! Less in actual dust bin. What do you think the problem is?

My shark worked fine and now all of a sudden it doesnt turn on. I flip the switch and NOTHING. What happened? It worked perfectly 2 days earlier

I have only had my Shark hoover just over a year and now its not working. The light goes on, but no power. I have tried changing fuse. Shouldnt the hoover have lasted longer considering the price of £200. I have had £50 hoovers which have lasted for years.

I have a lift away model, the brush roll turns but doesn’t turn with the power it used to. It used to be powerful enough that it sort of pulled the vacuum across the carpet and now it just spins, but doesn’t pull. Not sure that makes sense. If it does, how can I fix it.

My shark apex duo clean keeps flashing green on the brush roll indicator and the brush wont roll. I've cleaned the hoses the brush etc? What does this mean ?

My 8 month old Shark NV700 will not turn on. I think it's an electoral power button issue. Any help suggestions as it seems impossible to get help from Shark.com

The light was steady at first when vacuum being used, it bows blinks on and off??

I turn my Shark Navigator on, Then it turns right off. WHY

Where do I buy a new battery pack?

I have a duo clean., it has no blockages but the red light keep coming on what can I do I can’t hoover with it normally only by the pipe iv not even had it a year

My Shark won't pick up dirt I checked hose and filter and still won't pick up dirt. Can you help or do I need to replace it. Disappointed Grandma.

The dirt is not going into the bottom holding unit. It collects in the top compartment. What should I do?

In the section Vacuum (Won't Stand On It’s Own / The Latch Is Broken) You state it’s under warranty. I had a problem with my brush not turning and the vacuum is only 10 months old I called customer service. We did a few things to try and get it going but no success. I was then told I would have to purchase a whole new head for $79. I said no it’s still under warranty but was told the warranty doesn’t cover that, the only thing thats covered is the motor and the cost of the part was $79. I have the Navigator liftaway, just want to let everyone know your on your own if something goes wrong unless it’s the motor. I thought Shark was better than that.

I had the same thing happen and had the same thoughts, however I finally had a Rep. from Shark figure out that when I detached the hose, it wasn't full reattached “click sound” was all. That completely kept vac from switching on. A safety measure I could do without.

I've only had my shark for 6 months and the wheel is not spinning and the plastic guard is broken .

What does it mean when the lights keep flashing? I have a shark apex. We had a clog which was removed the filters washed and drief thoroughly and the lights continue to flash. I don't know what else do.

I have the shark lift away my daughter was using it and it just stopped the power light is still on but no power, I've took it apart to see if it was blocked but nothing, but the motor is very hot please help

Had my shark Infinity for prob ten plus years. Love it. It still works well as long as I clean or change filters, etc.

However, it recently started making a loud noise on the higher power setting, some of the time. Still sucking, but scares me so I turn it iff. I feel like something inside is out of place. Pipes are not blocked, cup is emptied, there are some threads and hairs on the roller.

I dont see how to take it apart to see. A local vacuum dealer/repair guy says he cannot fix Shark products. (Prob hopes I will buy a Dyson from him).

The self propelled function is not working. All else appears to be working but now you have to push it. What might be causing the loss of self propelled function?

Have this model. Very low suction. Found substantial blockage in bend of the handle. Used wire with a very small 90 degree end and was able to clear it. Thanks for the help

I have this model and when I turned it on today it would not start. I called the 1-800 number and was told that unless I have a purchase date he could not troubleshoot with me.

suction fine, but brushes at front have stopped working and light doesn’t come on.

I can’t get canister to lock back in… the part where you take it off to use on stairs… it won’t lock in when I put it back on.

I have a NV751 that stopped picking up anything.

I open the rotating brush area and clunks of pet hair were bunched up everywhere.

Looking back UPWARD on the suction hose I discovered one of those bleeping Child Proof Outlet plug covers almost perfectly wedged in the hose and was perfectly BLOCKING the hose pickup.

It took a straight slot screwdriver and some needle nose pliers but I got it removed.

THAT WHAT THE ISSUE WAS !

The vacuum works like NEW again.

(I HATE those little outlet safety covers)

So if your NV751 is not suctioning, check filters first. From the rotator head, check back UPSTREAM and chances are that that is an obstruction somewhere in the hose line itself.

Good luck.

Take the plastic lift away part and run it under hot water. There is a mesh part inside that gets so covered in dust that it looks like solid plastic. Once that is clear the suction is returned.

Sharks warranty is not worth the paper it’s written on. Vacuum is 18 mos old. Roller brush is not turning. Called customer service and they wanted to sell me a whole new head for $83.00. Told me it couldn’t be repaired. And the head is not under warranty. When I pay $300 for a vacuum cleaner I expect it to last longer than 18 mos. I told the customer service rep that I can buy a Bissell or a Dirt Devil or any other vacuum cleaner for the cost to replace the head, plus these vacuum cleaners can be repaired easily when the belt breaks. And if not I, I can buy a new one for less than $79. Shark should make it easy for customer to repair or request customer send back to have repaired. Customer service rep was of no help. He was not interested in trying to fix the problem. Just wanted to sell me an $83 replacement head. He must be on commissions! So buyers beware. Shark will not stand behind their product and there is no warranty!

I have A shark hoover the one with a switch for carpet and switch for hard floor…the carpet one works fine but when I switch to do hard floor the hoover dosent work although the lights come on? Anyone know how I can fix this please

I had the same problem and I replaced the dirt cup. Kinda spendy but worth it in the end. Try Amazon. Mine is still kicking after 10 years. Will never purchase any other brand.

I posted a while back that I couldn’t get the lift-away canister hooked back on the vacuum sweeper. After several attempt…. I gave up and opened up the the sweeper.. unscrewed lots of screws to get to the area where the problem was and found a spring that popped out. So I got the spring back where it belongs and put it all back together.. it works now! Canister is hooked back on now.

The beater brush does not spin. I’ve cleaned the brushes. Help

I have a shark upright hoover, there is a smell of burning when hoovering. I have checked everything and it’s all clean and clear, but when hoover is upright and hose is removed to clean the hoover stops working. Any help would be greatly received. My hoover is only two years old if that. thanks in advance

vaccum turns on only when carpet cleaning is enabled and suction hose doesn’t work. when i try to keep the vaccum in standing position to use hose, it turns off automatically and won’t come back. worst shark product. it is not even 4 months old.

The tube price that the handle goes on song click in

I attatched the dust cup part to the base of the vacuum not looking at directions first and now can’t get it off…help!

I called shark & they had me take off the canister & take out the filters. She said when it’s running if there’s no air blowing out where filters were it means motor is bad. Just had to give our model # which was a NV70 & pay $20 for shipping & they’re sending a new motor. Hope this will save some people some time. I practically took the entire sweeper apart!

I just need to know why the carpet beater switch on my lift away won't work the other part for flat , tiled or wooden floors is working fine, has anyone any ideas please

Yes it says theres a 5 year warranty but they mislead you with that. My rolller head stopped turning it wasn't even a year old. They wouldn't replace it they said the warranty only covers the MOTOR. But, after 3 calls and getting mad and that I was going to let everyone I knew and then some know they didn't stand behind their product. They decided to send me a replacement head but it was purple. I called and told them it was unacceptable mine was brown. They said it would fit I told them I didnt care as much as I paid I wasn't gonna have 2 different colors. After 2 calls and getting mad they said there was nothing else they could do and I should be satisfied they sent me the head they don't normally do that. I said yes there is something else they could do, replace it with a new one. To my surprise he agreed and understood how I felt. He also was the only halfway nice person I spoke with everyone else was not very friendly and one was nasty. So don't buy it for the 5 year warranty

Is there a warrant on the vacuum?

My shark is 3yrs old. It has sucktion but acts clogged. I turn it on and the hose is getting tightly sucked. I've checked for all clogs. Everything is clear. It acts as if its comming from down by the brush. The motor even ramps up. But there is nothing clogged. What more can I do?

My vac keeps spewing out dirt so it picks off dirt and spits it out of the rotating head

I cleaned all my filters, even the motor one and I still have low suctions. There is little to no suction when I’m using the typical setting, when I turn the BRUSH on I just feel like it' kicks the dirt around on my hardwood floors. still minimum suction. the vacuum is only 4 years old, so I dont think I should be having these issues. I was going to buy a new one, but figured I’d ask here first before I get completely frustrated and throw it away. I have watched other Youtube videos and have followed those instructions, but have not regained any suction to the regular setting on the vacuum.

I sucked up a sock. I emptied the cups and it’s not on the roller but now there is no suction. Where do I check now?

Followed reset instructions. All hoses now clean. Inside filter and front rotator filter now clean. Waited 45 minutes. Guess what - It works now…… Thank you very much

Hello I have a shark navigator vacuum, does anyone know what the little hole is for right under the latch on the right side.of the lift away

Just under 2 yr old and it’s dead won’t turn on . I cleared everything and tried in in multiple outlets DEAD

We bought new filters thinking maybe us air having them out was t enough. Cleaned the filter with toothbrush in the cup part thingy and still making weird sucking noise but had a lot of suction when u put ur fingers down by the little vent on side. Started pull every piece off one by one looking for a clog we missed and sure enough up in the handle part at the curve was a huge clog. Found that using the hair remover for bathtub drained worked for most of it then was able to hook back up and all the great suction I have now blew the rest out. Wow was so preparing myself to have to buy a new one. I love this darn vacuum. I have never owned o e this long. I have had this for at least 10 yrs and thinking more like 12-13 yrs. whenever the Nv352e came out.

The problem I am having is not on here. I am trying to the the wand but when I take it out to use it, it makes a loud air flow sound and doesn’t really pick up anything. I don’t know how to fix this issue?

Hi I have a shark upright model liftaway! When I turn the setting hard floor it's fine then when I change it too carpet and start hoovering no green light then 8 seconds later it comes dosent last long then green light out n keeps doing this all the time? The hose if perfect picking up no problem?????

I have a shark Rotator Pro, It works when fully assembled but will not work when you remove the lower carpet sweeper to use the other attachments , can’t figure that one out ?

I have a shark lift away..when I try too hoover my hard floor..I change the setting too hard floor obviously but the brush doesn't go round ..it just sucks itself too the floor..I have cleaned all the brush and filters but still nothing x

I have a Shark Navigator DLX and the roller brush intermittently stops while vacuuming…does the belt need replacing?

I have a Shark Powered Lift-Away Pro and the Lift-Away bucket won’t come off the wand. The button depresses but the bucket feels like it is stuck and won’t budge off the wand, which is the reason we purchased this in the first place. Any ideas on what we could do to get it off or unstuck. I can’t see an obvious problem that would be causing it to stick.

My Shark Navigator is also less than two years old. It will work fine for awhile, then the suction will just stop. I’ve emptied the dirt cup, washed out the filter, checked for blockages and nothing. I’ll try again the next day and it will work fine. WHAT IS THE DEAL?

my brush its just flashing red colour without working

Just got my shark cordless about two months ago hardly used it now it won’t charge cleaned filter. Got it from amazon what do I do

Vacuum just stopped suctioning in middle of using. No clogs, nothing in or wrapped around roller brush. Has suctioning through hose. The lights won't even turn on. I have a Shark Navigator, lift away.

The green light isnt coming on and gheres no power to the rollers at the bottom of the hoover

On the right side below the canister there is s small rectangular hole approximately 1/2”x1”. Is there supposed to be a cover over it. Mine is missing but when I cover it the suction resumes. Problem : Can I get a cover? Should I cover it? All help appreciated.

linda3of7@gmail.com

The back wheels will not turn

We have had this thing for about 4 years and this has not happened but since we have lift it up with he lift away it won't reattached, how do I reattached it?

My shark vacuum was bought for my birthday (June 20, 2020)

The brush roll indicator is blinking green. The vacuum roll spins then stops, spins then stops.

Does anyone have any suggestions? Its only a month old!

I’ve had my Rotator for a little over a year. The suction is lower than original, and nothing goes into the dust cup. It fills the container with the filter, but nothing drops into the dust cup.

when using the upright hoover when tilting the hoover back to use the bottom lights and rollers stop as if there is no power going to the bottom section.

Hi Everyone,

My problem is the dirt is not going into the canister it is piling up on top of the foam filter. Yes the filter is clean, I have changed it twice. Best vac I have ever had, but this is terrible.

Everything is clean and suction from hoses are great. I can even clean the floors in first (gear) but when I use the gear for carpet/rugs it does not suction or self propel.

My brush won’t rotate even after cleaning the hair off. Is there something I need to reset or turn

My lift away is really loud. What is the problem with it please.

Had mine about year. The hover won't work when on the hard floor setting as soon as u put it on the carpet setting it works. Anyone else had the same problem. If so did u fix it or send off to fix

I have a shark Lift-Away ADV, model LA322, that I bought 4 months ago. The vacuum works when pulled from the base, it even spins when lifted off the floor. The indicator light is green and I also cleaned the filters in both areas. There no blockage in any of the hoses and everything is connected securely. I cleaned out all access hair, strings, and etc. from around the bristles to free the brush, but it still will not work there is nothing stopping it from spinning . I am very frustrated and my Wife is on my back about getting it fixed! PLEASE HELP ASAP! Thanks in advance.

Brush has no power

Green Light won't come

My hover is one month old…its been brilliant but $!^& it on before and nothing happened..its dead…x

The brushes on my shark 370 have quit rotating. I have tried everything suggested but it still is not rotating. Shame, I really liked the vacuum cleaner but will have to find another now.

My shark vacuum does not pick up when you go backwards

Have a 6 month old upright.

Vacuuming carpet on the correct setting with green light on. Then the rollers stop and red light comes on.

All pipes are clear.

I being a long time Shark upright owner for years with no issues, 2 years ago at Christmas we bought my Mom a new lift away Shark model NV355. We’ve had the motor replaced 3 times all still with the same issue NO suction after about 3’ of use. Needless to say I’ve spent more time on the phone with tech support and waiting for replacements than actually using it. Today we received the latest motor replacement with the same issue. Now, they’re replacing with a different model. We’ll see what happens with it.

My shark lift away - when you switch the brush roller on , the green light illuminates for a second , the brush turns for a second then the light turns red and the brush stops. The light remains red until powered off . Any one know what this means ? The belt is ok and there is no obstructions. ??

I poured disinfectant in and the electric motor won't switch on have I damaged the motor

I poured disinfectant in my vacumn. Motor won't start. Have I damaged the motor

my new shark hoover wont charge- any ideas?

My shark has suddenly stopped working. I have changed the fuse etc . Is there a reset button ?

It wont suck . Took everything apart no clogs it will suck with the hose just not at bottom of machine. Filters are ok. Could it be the fuse?

Had no shark vacuum for over a year not a problem for some reason unknown it doesn't work on my new carpet is there a high adjustment on it

I love my shark vacuum cleaner never had a problem with it just got it about a year ago but for some reason it won't pull over my new carpet is there a height adjustment on it

My shark cordless, less than 2 years old stays on boost whilst hoovering. Cleaned and checked all the obvious. Help?

My shark wont switch from hard floor to carpet. Cleared and cleaned

I have a shark lift away 750 w. I have just purchased a new long pile carpet and it will not move on it and it is showing a red light. Please can anyone help.

I have a shark Professional Navigator Lift Away and it turns on on the side where you would lift the Bagless dirt cup there is a little hole like there should be something there and it's losing suction I can't figure out what I'm missing any idea what belongs there?

Have the lift awag and the roller keeps spinning while on hardwood floor setting and can’t seem to get it off . Any idea

Hi I have a shark lift away which I only bought in October. The suction isn’t working correctly and it is making a strange noise. It runs for about a minute then cuts out. I have cleaned the filters. What could be the problem ?

My cordless won’t pick up on a hard floor even though it’s on the correct setting

Mine just few years old & it Won't turn On & it was fine the other day & for the amt it cost if it's broken this soon I Won't buy another from this Co,I've had $ Vaccs that got decades from them then a few years & imo this Vacc isn't designed VG,Its Heavy & the hose is Way to Short & the handle Really & if I can't get under the bed What's the point and there's close to 12” plenty of room but Not for this Vacc & tight places U'll wind up wrestling to get that done. Hope it's nothing but a switch but this is too much. ✌

Called SHARK Today about the Vacc Not Starting & the gal sent me to worthless things to ck then wanted a Number. On the grey PLUG & Very little & had my glasses on still couldn't see then a mag glass w a flashlight & just when I could see a few & she wanted know When I bought it heck idk not long & when I could read a few letters she hangs up on me WTH,I've Nor been happy w this Over Heavy Vacc that's fallen on my skull more than a few times or it's poor design & add that gal I can't see Shark Vaccs on any Futue Wish List what a JOKE Shame on SHARK.

Felt filter is totally covering area where dirt goes into dust cup. How to fix?

The switch will turn on to vacuum hard floors, but turning it on more position shuts it off instead of turning the roller brush on

My brand new Shark Vac NV75231 is just quitting on me and I can't get it back on??? Engine is not hot??

Having problem with the roller not working. The vacuum became entangled with the edge of a rug. So I stopped the vacuum and removed all fibers. I tried to turn it on in position ll and there is no rotation??? Plenty of suction just the roller won’t turn on.

My vacuum will not turn on when it is in the upright position. It turns on when I lower it. What is wrong?

I tried to clean my roller and after that it is not standing on it.

I need help. I was vacuuming and my vacuum over heated. What should I do. I have the shark duo clean one

My 4 year old Shark suddenly started making a dreadful noise today. The roller stopped spinning and there was no suction. Checked the filters and it isn't those, neither are the hoses blocked. Help!

We just bought a shark navigator to replace our Dyson that we have had over 10 years. Got to use it 3 or 4 times and the suction is bypassing. I have done everything I could to make sure there are no clogs in the line. Used a big shop vac to try to suck out the shark lines. Took off the aluminum handle looked through it, was clean, then ran a broom handle from there to the head of the vacuum. No plugs, just no suction. For some reason its acting clogged but cant find it without taking it apart. Quality is not a concern anymore. I recommend Dyson for sure! Spend the $300 more!

I’ve had mine two months and it won’t pick up anything

My Shark Navigator Lift Away is 2 years old and there is a burning smell. I have removed all hair and debris from the roller brush and main compartment still smells like burning rubber. Any suggestions? Thank you!! Lisa

I have not even had my vacuum 6 months and now suddenly it just doesn't come on? Any recommendations?

A black rectangle flat foam got stuck in the bottom hose between brush and handle. It appears to be an unglued piece from the inside of the floor brush. Should I run it without it or try to take apart the brush and reglue it? Thanks. Kelly

My shark is less than 2 years old. I routinely maintain hoses, filters, and roller brush. It has suddenly stopped working. Pretty sure the motor is going out because it gets super hot then just shuts off. I would return it but never dreamed an expensive machine like this would be so inferior so didn't keep receipt. I would NOT recommend this vacuum to anyone.

I’ve had my shark navigator for 4 years and now dust and debris collect in the sponge filter. Both sides rather than the cannister. Anyone have a clue? I don’t.

I have a shark rotator pet true pro and I was attaching the lift away back and it went in wrong and will not release. What should I do?

I noticed black stuff on the filter that is on front of the shark vacuum- every time I use it since new - also hoses cracked and vac keeps falling towards me when using hose to get dust from a high location or if I move - it almost hit my dogs - hit my right hip - not nice.

Is felt purchased at fabric store save to use to reconstruct round filter that goes in bottom under circular foam pads x 2?

Its looking pretty worn out and smaller then it should be.

What is the material used under the felt ? Does anyone know?

I'm frustrated with being very careful with this vac- and its sending dist and bad odour into the room - I keep it facing away from the kitchen when using it - its like a bad odour and dist like situation - the cannister i carefully clean every month - but when you empty it - dust every where on the outside of the canister. I clean the filter on top thoroughly - i let everything dry carefully.

Also I was sent this vac from head office usa because the fanthom my favorite vac - in beautiful condition would not turn on suddenly- love that vac its so much better then the shark.

Does anyone know how to get the fanthom running - is it a fuse inside it ? I'd be so happy to get it working again ~ I have kept all the special filters in excellent condition by washing them carefully swapping them out.

Any help or information would be really really appreciated big time :)

Stay safe everyone :)

Jen

Would anyone know if the thickness of the felt filter piece for the purple shark matters.

I found felt - but it appears thin compared to the worn old piece of felt sewn to another filter type of fabric - it kind of looks like the furnace filture type of material sewn on the bottom of the felt.

Any help would be really appreciated.

Jen

I have two problems with my Shark. The first is that the dust cup wont open. The other is that after cleaning all parts, filters etc, I ran the vacuum which emitted a terrible smell. Any ideas?

Is there a reset button on the shark navigator?

Thank you so much! My hoover was not sucking up debris, it blew out a wodge of muck and is working again.

Need manual for Shark Navigator vac.There must be a reason for poor suction.

My vacuum works on the carpet settings but not the hard floor setting. Also, the hose wand does not have any suction and does not work, either. I have cleaned the vac and cleared debris from the roller head. Why won’t the hard floor setting work?

I have a lift away shark vacuum in up right position it won't run but the rug vacuum part works what's wrong racetrack_2096@yahoo.com

Brush stops will sweeping

I have a problem not listed, with the LiftAway model. The vacuum works fine for regular floor vacuuming but then it sounds like it turns off, it stops sucking when I pull out the wand, then back on as soon as I stick it back in.

My dust cup won't detach from my shark vacuum.

My shark seems to be picking very fine items up, but nothing is collecting in the dirt cup - any ideas?

My brush rolls keep stopping going round. There is nothing round the brush roll and it not block in anyway. The green light is on I have cleaned all the filler, they go round for a bit then they keep stopping

I have a shark navigator and have only had it for a couple months, I was vacuuming and it just stopped suction. It turns on, and the brush roll still works. I cleaned out the dust bin, the hose, and the filter. I’m not sure what to do now.

I had a problem with my roller not working and tried to take out the relay but didn’t work. Finally after hours of trial and error I figured out the connectors where the head connects to the shaft were bent and not making a good connection !! Crazy ! Works fabulously now ! ;-)

Wally BC Canada. 1 August 2022 Had Shark for about 6 months. Had been working well but wife complained it didn't suck. Disconnected filter housing and hoses, switched on, motor running at normal speed but absolutely no suction.

Why does the dirt go into only one side of the canister?

my roller will not work I have cleaned until it looks new, but still will not start rolling.

Everything works, I bought it around August of 2020. Please email me what to do>

The brush does not turn off, tried all settings

Model number zu632 brush roller won't turn off

The wires came lose in the motor how can I fix it?

Thank you

My crappie shark has no power going into the base & can only work on lift away 🤬

No power going into the base no lights come on no brush turnings or sucking,the only thing that works is when iv got it on lift away !🤬

Will the reset button work if a little bit of water got in , n its bn dried out . Will it reset the motor ?, the lights n brushes still work

Shark^® Rotator^® Pro Upright Vacuum with Lift-Away^®, DuoClean^® & Self-Cleaning Brushroll got hot and shut off and now won't come back on

Shark^® Rotator^® Pro Upright Vacuum with Lift-Away^®, DuoClean^® & Self-Cleaning Brushroll got hot shut off now won't come on had it for about a year and a half

No suction, changed all filters still no suction,

Less than 6 months old the roller doesn’t spin nor is the green light coming on- all else seems to be working ?

The suction is ok when you disconnect the hose from the main stem. The problem is it is not picking up through the main roller if the roller option is turned off. Overall, when the machine was new it had much stronger suction even though I maintain the filter, the suction has declined and the engine is making a different noise. This is my second Shark and I'm disappointed.

My roller head turns on and off. But mostly off!!!! And yes the roller button is on and in the right place. And there is no Obstruction.....

Mine is 1 year and 3 months and my roller brush for carpets does not roll. It is all clean, filters clean…what do I need to do?

Mine works perfectly except the roller brush does not work. The green light does not even light up green nor red nothing. Filters all clean and no obstruction in tube. A bit over a year old. What to do. Do not want to spend for new one

My rollers don’t turn

why does the filter and guard blow off

Had my shark 2 years and now it won't stay on. Cleaned filters and no blockages just goes off after 4 or 5 seconds. It does suck then just dies. Lights still on the battery? Any ideas?

My shark is sucking up straight to the filters not going into container

the vacuum works on the carpet setting but not the hard floor setting

Mine stopped working one day and won't power back up

I have a dk burgandy color lift away. Had it a few months.i have purchased three sharks plus i have the hard floor cleaner combo. Now that bring said my brush wont turn. Everything is clear i have checked everywhere it says to check. All filters are still snow white because thats how long ive had it.i am not a mechanic and the next step is removing all the screws and taking it apart. Come in now.!! I cant do that. I tried to return to merchant. Cant find receiptso no go. Before i pay for shippi g and spend 150.00 for repairs i may as well buy a nother sweeper. Im so upset with shark right now. I just moved and dont need another expense .so i guess i will use my 3 year old one .i bought this so i could use on stairs.wont get another.

The vacuum’s swivel ability is permanent and the upright position is now too loose and doesn’t snap upright correctly. My husband snapped it down to go into the car when we moved..did he break something?

The handle of my shark uv700 won't lock onto the wand

My shark is working great in every aspect, it’s clean and clear but it pushes debris and doesn’t go over it. I have to lift the hover onto the debris the it will go up no problem. Any ideas. 🤞

The lift away hose device won't release

I have a shark hoover less than 2 years old that will not turn on

I have a shark lift away it’s a few years old now. I’ve just cleared all the hair from the roller now when I’ve tried to turn it on, the lights are coming on but it’s making no noise and won’t pick up. When I change it to carpet mode the roller turns and that makes a noise but it still won’t pick up. Does anyone have any idea why?

My shark is hard to push on carpet. Low pile

I was vacuum and sudenly my vacuum stoped to work, I cleaned all the filters and I waited 45 minutes until the motor was cold and It doesn't work again, what should I do!?

My Shark NV360 Navigator Lift-Away Deluxe is less than 6 months old. It won’t propel itself any more. Any ideas what is wrong?

I cannot get the dust cup off to empty it. I have pushed all of the releases. Now what

Why does my shark vacuum go off when I use extensions

I guess I'm very lucky. I have 4 sharp vacuums never had one problem. In fact, I even have the very first one they madeI guess I'm very lucky. I have 4 sharp vacuums never had one problem. In fact, I even have the very first one they made. I love shark. I guess I got lucky.

The clips no longer hold the dust cup down . They have become loose and frequently fall off.

hola! Estaba trabajando muy bien con una aspiradora shark, nueva, desde hace tres meses, y ya no carga la batería, carga muy poco, qué recomiendan en esta situación?

Muchas gracias

I'm somewhat disappointed to read how many people have problems with the snap on the dust cup not attaching or coming loose. I suspect that this is a common enough problem that Shark is aware of it. I also suspect that it is a defect and they are avoiding it. I have a temp fix. Run the plastic snap under hot running water and wipe it well before reassembling. That will remove any clogs in the mechanism. That seems to do the trick for awhile. You may have to repeat rinsing the snap a few times.

I have no clogs. But there is no suction. Filters are new

I have a Shark Apex vacuum. I had the same problem...the motor would not turn on, but the light would turn on, so I knew that there was power. I pulled everything apart, cleaned the rollers, the hose, the dust bin, the filters, and turned it on and off several times, but the motor would not turn on. Eventually I realized the slide adjustment for dept of pile was the cause. I slid it back and forth and immediately started working after. I was so happy, because the vacuum was only a little over a year old and was worried the motor had gone bad.

My shark navigator lid away is less than a year old and has low suction. The hose has very good suction but when I roll it it just leaves all crumbs behind

I literally just got mine last night vacuumed ONE room and it stopped working no power to it now 😒😒

Have a shark power lift away start smoking turn off cleaned it checked belt then when I turned it on it loud

The rollers won't spin. All of the settings seem to be correct. The suction is fine. The instructions say the power switch should be on position II. However, my power switch doesn't have that setting. It is either off or on.

I recently purchased this vacuum, worked fantastic the first time using it. Second time the stand up vacuum lost suction for whatever reason. The rest of the vacuum still works so not sure how to fix the problem

Why is hand wane not coming on

Mine worked fine last time,I go to use it and it won't turn on

Shark navigator wand doesn’t seem to tighten up to machine it’s pop up and out of base

I have a 6month old navigator lift away and the bare floor mode doesn't work. The power roller works fine but when I switch it to 1 it doesn't even start.

I’ve had this shark maybe 6 months and it makes a squealing noise when I run it any ideas?

I have had the navigator for about 18 months. The brush roll will not work all the time. I have done all trouble shooting procedures !!! Please advise

Please help. All the fluff is collecting in the small pipe behind the brush at the bottom of the vacuum, not going up the long pipe at all. Why?