iPhone X Troubleshooting

Oh no! Your iPhone's glass did not survive your unintentional drop test!

Take a deep breath and see if your iPhone will turn on and operate normally. In most cases, the iPhone is still functional but now a cosmetic disaster. Unfortunately, the iPhone X front glass and LCD are fused together and must be replaced as one piece.

You can purchase a new display assembly here.

The guide to replace the iPhone X front panel assembly can be found here.

Even after furious button mashing and screen smashing, your iPhone X doesn't respond.

Sometimes all it takes is a restart for the iPhone to become responsive again. To restart your iPhone when it is unresponsive, press and hold the volume down and power buttons until the Apple logo appears (~10 seconds).

It is possible for an iPhone to become unresponsive if the battery drops to an extremely low level. Plug the iPhone into your computer or wall charger and allow it to charge for at least 20 minutes before using it again.

Plugging in your iPhone X does not bring it life.

Check the USB cable for damage and dirt, especially at the ends. Then try using the wall charger, as this will provide greater power input than the computer/USB.

Try using different cords, chargers and different wall outlets to see if there is a problem with your charger, cord, or wall outlet.

Inspect the Lightning connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the connector very carefully with a tooth pick or soft toothbrush. If the lightning connector is broken, you will have to replace it.

You cannot get your beloved iPhone X to power on.

Your iPhone may simply be temporarily frozen and needs a manual reset or “force restart.” Quickly press and release the volume up button, then the volume down button. Finally, press and hold the power button until the Apple logo appears, and then release it. For complete instructions, see the guide How to Force Restart iPhone X.

If your battery is completely drained of charge, your iPhone may not immediately turn on even when plugged into a power source. Connect your iPhone to a charger and let it charge for 30 minutes, and then try turning it on again.

If the iPhone still doesn’t turn on after 30 minutes connected to power, check the charging port and cable and make sure they’re clean. If the charging port is clogged with debris or the charging cable is dirty, this can prevent the battery from charging. Clean the port carefully with a toothpick and a little isopropyl alcohol, let it dry, and try a different charging cable. Alternatively, try charging your iPhone wirelessly.

If the iPhone still doesn’t turn on, it may have a dead battery or a bad charging port. Replace the battery (using this guide here) with a partially charged one and see if the phone will turn on. If not, there may be a power button or logic board issue. If the phone does turn on, plug it in and see if the charging indication comes on. If the phone says it is charging, then the Lightning connector works, and you likely had a bad battery. But if it still doesn’t charge, you may need to replace the Lightning connector.

A guide to replace the iPhone X Lightning connector can be found here.

If the power button doesn't seem to work, plug the iPhone into a power source and see if it turns on automatically. If the phone turns on and has power, then there might be a problem with either the power button or the power button cable. Test the power button and replace it if necessary.

A guide to replace the iPhone X power button assembly can be found here.

It’s possible that it appears nothing is happening because the display is bad. An easy way to test this is to turn the phone on and listen for a sound. Also, you can move the mute toggle switch back and forth to see if it vibrates. If it vibrates or you hear a sound but nothing displays on the screen, then the screen is most likely the problem. Try replacing it and see if the display is still black.

You can purchase a new display assembly here.

The guide to replace the iPhone X front panel assembly can be found here.

If none of the above solutions does the trick, your logic board may be faulty and needs to be replaced. You can either replace the entire board, or attempt to diagnose and repair it using microsoldering techniques. That is a whole 'nother beast!

A guide to replace the iPhone X logic board can be found here.

If you’re interested in learning board-level repair, you can start your investigation here! You can also get the materials to practice microsoldering here.

For more background on this issue, see the wiki iPhone X Won’t Turn On.

An error message appears as if you have connected an unsupported accessory to your iPhone.

Check the Lightning connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the connector very carefully with a tooth pick or soft toothbrush. Use high concentration isopropyl alcohol (at least 90%) and a cotton swab to clean any debris that does not come off with a tooth pick or soft toothbrush. If the connector is broken, you will have to replace it.

After an iPhone has been submerged in a liquid, there may be some corrosion or debris on the logic board connections that cause this error message. Remove the logic board and clean all of the contacts with a soft cotton swab and high concentration isopropyl alcohol (at least 90%).

You have trouble connecting to a wireless network.

If your iPhone has been disassembled before, it's possible that finger oils were left on the grounding locations for the Wi-Fi or Bluetooth antennas. These oils will cause grounding issues for the antennas, which could lead to a weak signal or no connectivity at all. Be sure to clean all grounding points with an electronics cleaning solution before reassembling your iPhone to prevent grounding issues.

Your iPhone X turns on and appears to work, but when you plug in headphones or speakers, the audio doesn't play properly.

It's unlikely your headphones or speakers are bad, but it's worthwhile to eliminate these as the source of your problem at the beginning. Try your iPhone with different sets of headphones and speakers just to make sure that the problem is with the iPhone and not an external device.

The most likely cause of audio output problems on an iPhone X is a bad lightning connector. If you have determined that the problem does not lie in your external speakers, you should replace the lightning connector.

Following front camera assembly or earpiece speaker assembly replacement, Face ID features stop working.

As a security feature, your front camera assembly and earpiece speaker assembly are uniquely paired to your iPhone's logic board at the factory. If the original assembly is replaced, damaged, or disconnected, Face ID features will cease to function. Only Apple has the ability to pair a new assembly to a given logic board. That being said, it is possible to replace certain parts of these assemblies without sacrificing Face ID, such as the front camera or the earpiece speaker. Further repairs such as replacing flex cables can be done by technicians with microsoldering expertise.

Your iPhone is behaving erratically or displays the text "Use iTunes to restore" on startup.

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone X will erase everything on it, so make sure everything on the iPhone is stored elsewhere prior to restoring. To restore, connect your iPhone X to a computer with iTunes installed. Click "Restore" on the iPhone X summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone X displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone enough to be able to restore. If the iPhone X hangs on this screen for long periods of time, you may need a new battery.

If your iPhone X is frozen with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.

To force restart (hard reset) the iPhone X, press and release the Volume Up button, press and release the Volume Down button, and press and hold the power button until you see the apple logo, then release.

After an accidental spill or a drop in the sink, your iPhone no longer works correctly.

As soon as possible, perform the following:

1. Immediately remove the iPhone from the liquid (if safe to do so). Minimize the length of time your device is in contact with liquid to prevent corrosive damage.
2. Turn the iPhone off. (If it was off already, do not turn it on.)
3. Skip the rice. Contrary to what you may have heard, rice is not an effective or lasting fix for water damaged electronics.
4. Open the iPhone and disconnect the battery. (See your iPhone’s battery replacement guide for the correct procedure. You don't need to completely remove the battery; simply disconnect the battery connector from the logic board.)
   • Liquid damage may complicate disassembly. Beware that some cables and connectors may be "adhered" to other components in unexpected ways.

At this point, inspect the interior of your iPhone and try to determine the extent of the liquid damage.

• If your iPhone's interior looks completely dry:
  1. Whew! You may have dodged a bullet. Check the water damage indicators, look around the ports and SIM card tray, and inspect the battery connector carefully for signs of liquid or corrosion.
  2. If you notice any sign of liquid intrusion, skip to the next section below.
  3. If everything looks bone dry, you might not need to do anything further. Give your phone a couple hours to air out, re-connect the battery, power it on, and test all functions. If you notice any problems, continue to the next section below.
• If you see only a little liquid inside the phone:
  1. Follow the display assembly replacement guide to begin removing components.
  2. As you remove each component, check it carefully for signs of liquid or corrosion damage. Wipe any liquid and/or corrosion away carefully with isopropyl alcohol and a clean, soft nylon brush, such as a toothbrush, and allow it to air dry.
  3. Continue disassembling until you no longer see any signs of liquid intrusion.
  4. When all components are clean and dry, re-assemble your iPhone with a new battery.
     • Do not attempt to re-use a battery that has been in contact with any liquid.
  5. Power on your iPhone and test all functions. If you notice any problems, continue to the next section below.
• If the interior components are mostly (or totally) covered in liquid:
  1. Follow the display assembly replacement guide to take your iPhone apart completely.
  2. Clean each component, cable connector, and socket carefully with isopropyl alcohol and a clean toothbrush.
  3. Submerge the logic board in isopropyl alcohol (or use an ultrasonic cleaner, if available). Allow it to soak long enough to loosen hardened residue, and to displace any remaining water or other liquid.
     • Use the toothbrush to scrub visible corrosion and residue from the logic board. Clean all connectors, chips, and fuses.
     • Repeat cleaning if necessary, or if traces of residue are still visible.
  4. When all components are clean and dry, re-assemble your iPhone with a new battery.
     • Do not attempt to re-use a battery that has been in contact with any liquid.
  5. Power on your iPhone and test all functions.
     • For any particular function that fails, replace the associated component with a new part, and then re-test.
     • If problems persist, a board-level repair may be necessary. We don’t yet have comprehensive guides for board-level repair, so you may wish to consult a microsoldering specialist for more options.